Εγγύηση

We provide a 3-month manufacturing warranty for each of our wooden products and a 6-month warranty for textile products. If the product has any fractures or damages that have appeared during usage and it is connected to the quality of manufacturing or materials we will replace it.

Please, send the following info to our email shop@robud.com:

• Order number;
• Name and email which you provided when placed the order;
• Photos and description of the imperfections;

There are 2 ways how we can resolve your warranty claim:

In case of issues with the specific part of the item, we identify the part and send you the replacement for free, covering all the shipping costs.

In case the whole item needs to be replaced, you will need to send us clear detailed photos of the item and we will solve the issue individually.

Please note: When submitting a warranty claim, the customer is required to provide full information about the order. We cannot process warranty claims for products for which the order number or other identifying information—such as email, phone number, or buyer's name—is missing.

If the product was gifted, resold to other users after initial use, or purchased second-hand from a third-party seller, the warranty will not apply to this item.